Shipping, Refund and Returns Policy

At Mosin Boutique, we take utmost care in processing, packing, and delivering your orders. Please read the following policy before placing an order on our website.

Shipping Policy

  • We make our best efforts to dispatch and deliver orders within approximately 4 to 5 working days, depending on the delivery location and courier availability.

  • Delivery timelines are estimated and may occasionally be affected by courier delays, public holidays, weather conditions, or other circumstances beyond our control.

  • Orders will be shipped to the delivery address provided by the customer during checkout. Customers are requested to ensure that the shipping address and contact details are entered correctly.

  • Currently, Mosin Boutique ships only within India. We do not offer international shipping at this time.

  • Mosin Boutique makes every effort to ensure that products displayed on our website are available and that product information and pricing are accurate.

  • In the unlikely event that an ordered product becomes unavailable or we are unable to fulfil an order, we will contact the customer and arrange either a suitable alternative, where agreed, or a full refund for the unavailable item/order.

Order Cancellation Policy

  • Customers may request cancellation of an order before the order has been shipped or dispatched.

  • To request cancellation, please contact Mosin Boutique as soon as possible through our customer-support contact details mentioned below and provide your order details.

  • Once an order has been shipped or handed over to the courier, it cannot normally be cancelled. Any eligible return or exchange after delivery will be handled according to our Return & Exchange Policy below.

  • Mosin Boutique reserves the right to cancel an order if the product is unavailable, there is an incorrect price or product information displayed due to a technical error, the payment cannot be verified, the delivery address is not serviceable, or the order cannot otherwise be fulfilled.

  • If an order that has already been paid for is cancelled by Mosin Boutique, the eligible amount will be refunded to the customer.

  • For an approved prepaid order cancellation, the refund will be initiated to the original payment method. The actual time taken for the amount to appear in the customer’s account may depend on the bank, card issuer, UPI provider, or payment gateway.

Return & Exchange Policy

We carefully inspect products before dispatch. However, if you receive a damaged product, wrong product, missing item, or there is another genuine issue with the delivered order, please contact us promptly after receiving the parcel.

Parcel Opening Video

For claims relating to damaged products, missing items, wrong products, or similar delivery-related issues, customers are requested to provide a continuous parcel-opening video as supporting evidence.

The video should:

  • Start before the parcel is opened.

  • Clearly show the parcel from all sides before opening.

  • Show the shipping package/label where possible.

  • Continue without pauses, cuts, or editing while the parcel is opened.

  • Clearly show the product and the issue being reported.

This helps us verify the condition of the shipment and resolve genuine delivery-related claims quickly.

Claims where the parcel-opening evidence is incomplete or does not reasonably establish the reported delivery issue may not be eligible for approval.

Return / Exchange Conditions

  • Return or exchange requests are subject to verification and approval by Mosin Boutique.

  • Products should be unused, unwashed, unworn, and in their original condition, with the original packaging and tags wherever applicable.

  • A product should not be returned after use, alteration, washing, damage caused after delivery, or removal of applicable tags.

  • Returns and exchanges are accepted only for eligible products and valid reasons under this policy.

  • Once a product has already been exchanged against an approved request, a second exchange/return for the replacement item may not be accepted, except where the replacement itself has a verified defect or fulfilment issue.

Refund Policy

Where a refund is approved:

  • Refunds for prepaid orders will normally be processed to the original payment method used for the transaction.

  • Refund processing will begin after the cancellation or return has been approved and, where applicable, after the returned product has been received and inspected.

  • After the refund is initiated by Mosin Boutique, the time required for the amount to reflect in the customer’s account may vary depending on the customer’s bank, UPI provider, card issuer, or payment gateway.

  • Shipping charges, return-shipping charges, or other applicable charges may be non-refundable unless the return is due to a verified wrong, damaged, defective, or missing product attributable to Mosin Boutique.

If Mosin Boutique is unable to fulfil a prepaid order, the eligible order amount will be refunded to the original payment method.

Contact Us

For questions regarding shipping, cancellation, returns, exchanges, refunds, or your order, please contact:

Mosin Boutique
Phone: +91 96116 21621
Email: support@mosinboutique.in

We recommend contacting us with your order number, registered mobile number, and details of the issue so that we can assist you efficiently.